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Role: Director, Systems & Operations

Role Summary
TGLC is seeking a visionary and hands-on Director, Systems & Operations to architect the digital backbone of our organization. In this dual-focus role, you will lead the end-to-end product development of our flagship innovation, the Leadue Platform, connecting African leaders with global achievers (mentors) and investors. Simultaneously, you will drive operational excellence by optimizing our internal collaboration ecosystems, implementing robust HR frameworks, and ensuring asset reliability. You are not just managing IT; you are building the infrastructure for Africa’s development and transformation.

 

Key Responsibilities
1. Leadue Platform Development (Product & Engineering)

  • Team Building & Leadership: Recruit, vet, and lead a specialized, high-performance technical team (developers, UX/UI designers, QA) to build the Leadue Platform from the ground up.

  • Product Lifecycle Management: Oversee the platform strategy from conceptual design to coding, beta testing, and full market launch.

  • Ecosystem Orchestration: Design a seamless three-sided marketplace that effectively connects:

    • Mentees: Leaders across Africa.

    • Mentors: Global achievers and subject matter experts.

    • Investors: International angel investors seeking impact.

  • Scalability & Security: Ensure the platform is built on a scalable architecture with robust data privacy and security measures suitable for international financial and personal data.

2. Internal Collaboration & Productivity

  • Google Workspace Optimization: Serve as the primary administrator and evangelist for the Google Workspace ecosystem, ensuring deep adoption across Directors, Staff, and Affiliates.

  • Intranet Management: Maintain the company Intranet as the central hub for information flow and updates, knowledge management, and resources.

  • Workflow Automation: continuously identify opportunities to digitize manual processes to increase organizational speed and efficiency

3. Business Systems Implementation (HR & Assets)

  • HR Digital Transformation: Source, implement, and manage a comprehensive HRIS (Human Resources Information System) that handles:

    • Payroll and benefits administration.

    • Talent acquisition and onboarding.

    • Performance management and development.

    • Leave management for both full-time staff and TGLC volunteers.

  • Asset Management System: Establish a rigorous maintenance and tracking system for all physical and digital assets.

  • Preventative Maintenance: Implement protocols to verify asset conditions, schedule regular maintenance, and minimize operational downtime.

4. Training & Change Management

  • Curriculum Design: Collaborate with Media and Visibility team to develop engaging training materials, user guides, and video tutorials for all new and existing systems.

  • Monthly Workshops: Organize and lead mandatory monthly training sessions for all staff to ensure proficiency in the productivity suite and new tools.

  • Adoption Analytics: Monitor usage metrics to identify knowledge gaps and customize future training to address specific team needs.

 

 

Requirements & Qualifications
Education & Experience:

  • Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.

  • Experience: 3–5+ years of experience in technology operations or product management, with at least 3 years in a leadership role.

  • Development Experience: Experience launching a digital product or platform from concept to market is required.

Technical Skills:

  • Tech Stack: Strong understanding of modern web development frameworks and cloud infrastructure (AWS/Azure/GCP).

  • Workspace Admin: Proficiency in administering Google Workspace (Admin Console expertise).

  • HRIS & ERP: Understanding in implementing HRIS platforms (e.g., BambooHR, Workday, or custom solutions) and Asset Management software.

Key Competencies:

  • Strategic Vision: Ability to translate TGLC’s mission into digital systems.

  • Operational Rigor: A strict eye for detail regarding asset tracking, uptime, and system maintenance.

  • Pedagogical Skills: Patience and clarity in teaching non-technical staff how to utilize complex digital tools.

  • Cross-Cultural Intelligence: Ability to design systems that appeal to both African stakeholders and international investors.


 

Kindly Apply here: